UCEC Built: Exceeding Expectations
By Paula Zangari
Editor’s note: This is the second in a series about what the phrase “UCEC Built” means to our leadership team. Today’s post is from Paula Zangari, Operations Support Manager, who manages our warehouse; organizes parts, materials and supplies; and handles shipping and receiving.
The words “UCEC Built” speak of details to me. It means dotting the i’s and crossing the t’s. It means making sure everything is correct. Correct parts, fuses, nameplates, tags—you name it.
“UCEC Built” also means the panel is shipping out better than the customer expected. That’s UCEC: we want to exceed expectations.
We all know that sometimes, things don’t go as planned. Maybe the customer suddenly put a stop on the project for reasons that we can’t control. When that happens, we back up, assess the situation and offer any help we can.
Often, new customers can’t believe that we went above and beyond to keep a project on schedule. But that’s just what we do. Our repeat customers know this: many have been working with us for decades.
Everything about UCEC relates to teamwork. From the front office to the teams in the shop, everyone is working out details, staying flexible and offering great customer service. Our customers always know they can stop by and see their panels. We have an open door policy here.
I think we “go with the flow” pretty well around here. We try not to freak out when things change. This might mean something needs to ship today, when we planned for it to ship next week. We just roll with it.
Planning ahead, but being flexible: that’s what “UCEC Built” means to me.
Paula is an Operations Support Manager for UCEC.