The Extra Mile(s)
By Mark Inboden
Old Values. New Technology. Skilled Craftsmen. We feel that this is the essence of what our company stands for. Our people understand what it is to go the “extra mile” for our customers. I am really proud and humbled to tell you a bit about how some of our skilled craftsmen went an extra 1,191 miles this week!
Last week, we got a call from one of our long-time customers requesting some additional help on a project. This would entail field wiring work at a site in Mexico. We asked some questions about their needs, and then we put our heads together on how we could best help them. Long story short, we mobilized three of our management team members to send on an “international mission."
Our “Old Values” kicked in, because we really want to help our customers with any requests they have. We looked at our entire staff of “Skilled Craftsmen” and decided it was best to pull some of the managers that came up through the ranks and send them. We purposely did this, as we did not want to have an impact on any current jobs on the Production Floor. Other managers would cover for Evan, Zach, and Garrod while they were out, and there would be no impact on our customers' schedule. This was a “win-win” for all involved.
Thanks again to our employees for stepping up, and importantly, for our customers continually asking us for our help in partnering with them, even if it means some “extra miles."
Mark is President and CEO of UCEC. Follow @UCECBuilt on Twitter for more pictures from Mexico.