By Mark Inboden
I’m pleased to announce that we’ve moved Paula Zangari into the newly created position of Project Coordinator. This move formalizes the efforts Paula has already been doing in her work with internal and external customers.
Paula is an expert at coordinating project logistics. She makes sure schedules are met, from both a customer standpoint and a production area standpoint. Daily, Paula fields calls and emails from customers and then coordinates with the team in production to make sure deadlines are met. Using our new project management tracking system allows Paula nearly real-time tracking of projects, dates and parts.
Paula’s personal customer service philosophy is simple but powerful. “I try to listen and hear what customers need,” Paula says. “Sometimes, that’s all it takes to make a project successful and a customer satisfied.”
We think our customers will benefit from having Paula as the single point of contact for status updates and other information. Of course, our customers are always welcome to call anyone on the team (or stop by the shop), but Paula will continue to be a valuable resource for the most up-to-date status reports.
Paula has been with UCEC since 2011 and is very strong in all areas of her job. One example of her strength is expediting parts to keep projects on track. She has great relationships with vendors, so when 90 percent of the parts have come in, but that important 10 percent is missing, she knows how to bring them in.
In her time at UCEC, Paula has excelled at managing inventory, purchasing parts, kitting and prepping projects and scheduling deliveries—plus many, many other tasks. Her attention to detail serves our customers well, and I am thrilled to have Paula in this new position.
Mark is President and CEO of UCEC.
Meet More UCEC Team Members
Hello blog readers! Regular visitors to our blog know we frequently highlight our employees, whether through Employee Spotlights, in Quick Photo Fridays or in our Management Team stories, just to name a few!
“To be quite honest, starting here a year ago felt like coming home,” John says. “I got here, and the slot was waiting for me. I came in, and within a few hours, I was handed my tools and I had a job to start. I felt like I belonged.”
I am continually amazed at our creative team members here at UCEC. Led by Operations Support Manager Zach Fothergill and Wireman Morgan Burris, the team just designed, fabricated and installed a brand-new UCEC logo in our headquarters lobby.
Max Nelson moved to Denver a few years ago for a change of scenery and a chance to start a new career. He found all that and more at UCEC, where he’s worked as a wireman on the Wiring side of the shop since December 2015.
When it comes to the UCEC team, we're not shy about telling the world that we make the best control panels, period. All of our departments continually push for improvements in technology and processes. We travel to tradeshows and search for the latest in new tech. We take classes in the newest UL standards. We never settle for "good enough."
We've had sustained high winds here in the Denver Metro area the last few days. And while we might prefer the calmer, more "lamb-like" performance of late March, we're keeping on with the work of panel craftsmanship inside the shop.
Editor's Note: Last year, we asked our CEO and President, Mark Inboden, eight questions. We decided to return again with five more questions about UCEC, leadership and the future of panel building.
Hubert started on the Wiring side of the shop at the end of 2016. His previous career was as a firefighter for several Colorado cities. With no prior panel experience, he jumped into learning how to wire panels, often with his father stopping by to lend some expert guidance.
We've been publishing posts on UCEC.com for several years. Our topics range from fabrication to wiring to international travel and customer service—and everything else you've ever wanted to know about control panels! One subject has been constant: our executive team's perspective on leading a business that is thriving and growing, while at the same time, serving our customers well.
Joseph Zuniga joined UCEC in May 2016 and his “creative touch” can already be seen around the shop. Since coming on board as a Control Panel Craftsman on the Assembly side, Joseph impressed everyone with his artistic talents.