Editor's Note: You may have seen the post, "5 More Questions with Mark Inboden" earlier this year. We thought it was time to ask Evan Coulter, VP of Business Operations, five questions of his own. Thanks, Evan, for your insights and answers.
1. You started with UCEC 17 years ago. What's the biggest change or changes you've seen at UCEC?
I started 17 years ago! It was strange, walking in here as a six-year-old…
I think the biggest change has to be the people. Back when I started, it was a one-man show. Chris (Kitsos, UCEC's former owner) did everything, made all the decisions himself. Now, it is much more of a real team effort and I believe that shows in our quality and I believe our customers appreciate that.
2. You're now the VP of Business Operations. What past positions with UCEC prepared you for this role?
All of them! Starting out here at the very bottom like I did really exposed me to every aspect of the business. I built the panels, which got me familiar with the parts, which helped me in Purchasing. The building of panels and helping customers with their testing helped me now with Quoting and Customer Service. All those stepping stones are why it is great working for a small company like this.
3. Fill in the blank: "Customer service at UCEC means..."
Quite simply, what you need when you need it! Communication is the key to Customer Service.
4. UCEC has been in business since 1958. What does it take for a company to be successful in the utility control panel business?
I think there are two keys to being successful. You need to take care of your customers, and you need to take care of your employees. If you lose one, it’s only a matter of time before you lose the other. We work hard every day to take care of both.
5. You and your family are avid campers. Any plans to head into the woods this summer?
Yes! We just bought a pop-up last November, and just had our first trip in it. The nice thing about the pop-up is we can have everything packed, and decide last minute to take a trip and only have to load up food. We are planning on a couple trips to Wyoming this summer. The first one is back to the Tetons, where I have been going for 30 years, and have family meet us there. The next one is up to Thermopolis to watch the eclipse. Should be a fun summer!
More UCEC Leadership Content for You
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Ever wonder why some people are always happy? Do you wonder why some athletes always seem to win? As someone who is always looking to improve, I believe that one of the biggest factors is the ability to Think Well.
Editor's Note: This fall, we published a series of posts about how UCEC is preparing for the future. We heard from our Executive and Management teams, and after reading their vision for UCEC's next chapter, we're pretty jazzed for what's ahead. Below, please find the entire series.
Growing up, my family was a model “use it up, wear it out, make it do or do without” type of clan. Throwing things away was not an option. It’s a character trait I’ve passed on to my kids, and also one I’m proud to say that UCEC observes whenever possible.
What does the UCEC customer of the future look like? One things is sure: they are getting younger! From newly minted engineers to mid-career engineers to factory management teams, our median customer age is skewing downward.
Last Saturday morning as I waited in the lobby of my hotel in California, something very small moving on the floor caught my eye. It was an ant, and the ant seemed to be “trapped” on a 12-inch-square light-colored tile.
Our blog regularly features our leaders and employees in photos and videos. We've even done a virtual "shop tour." We want our customers to feel comfortable visiting their projects.
U.S. manufacturing is on an upswing, as the Labor Department reported that manufacturers nationwide added workers last month at the fastest pace in more than four years.
I put my daughter on the bus to middle school last week, and like any parent, I thought of the passage of time. From tiny infants to adolescents headed off to the wider world, kids are a great reminder of grasping what’s important to you.
Editor's Note: Several members of the UCEC team recently returned from Monterrey, Mexico where we helped our customer modify and expand some panels they had onsite. This trip made us remember a similar journey in February 2016.