By Evan Coulter
We recently knocked down a wall in the shop. This wall had existed long before most of us started working here. But the wall wasn’t helpful: it was a barrier to a more open shop floor. It was time for it to go.
The wall wasn’t a terrible thing; UCEC certainly thrived for decades with it in place. But it was a mental barrier. Now, with the wall down, one can see all the way to the back wall. There is a feeling of openness that wasn’t quite there before.
I tend to think of that old wall as representing what UCEC is not. We’re all about moving forward, not getting stuck in a way of thinking that says, “Well, we always did it this way, so it must be right!”
Instead, here at UCEC, we’re outrunning yesterday. We’re innovating and moving forward. And sure, it’s easy to say that. It’s easy to blog about it or put those words on a slick piece of marketing material. But when it comes down to it, UCEC is showing our values to the world. We research and examine new tech; we attend trade shows; we do advanced training.
I met with a customer recently who had purchased a custom enclosure from another firm for various reasons, and had it shipped to UCEC so we could complete it. Unfortunately, the enclosure came to us built completely wrong. We immediately called the customer and invited them to come in and talk about the panel. When they arrived, we had a plan in place to make sure the panel was finished correctly and on time for our customer’s customer. When I spoke with this customer earlier in the month about a new upcoming order, they were still so grateful for the extra work we did on their behalf.
Stories like this make me appreciate the partnership role we have with our customers. And it’s not words on a page. It’s the things we do that make UCEC stand out from the crowd.
Evan is Vice President of Business Operations at UCEC.
More UCEC Blog Content
UCEC has been featured on CompanyWeek, an online publication dedicated to news about the Rocky Mountain manufacturing economy. CompanyWeek has a unique focus on the "new" manufacturing sector with its progressive emphasis on new tech. This focus aligns well with UCEC's dedication to new technology.
Today, we're proud to debut a brand-new case study of a special project we worked on with the Golden, CO office of Logical Systems, LLC. Many thanks to the professionals over at LSI who worked with us to create this case study.
We’re not shy about our relentless focus on customer service here at UCEC. From an open-door policy to our willingness to stay late to finish a special request or say “let me check,” the UCEC team keeps the customer top of mind every single day.
Math is fun! UCEC celebrates Pi Day by sharing a couple of videos explaining the math behind it. (Pi Day is March 14 because March is the third month, making it 3.14 — the first three digits of pi.)
In our ongoing efforts to be as “green” a panel shop as we can be, one new initiative is helping us be better stewards to the planet. We are now using recyclable wire duct in many of our panels.
We quoted Vice President of Business Operations Evan Coulter not too long ago as saying, "If you think the control panel industry is pretty staid, then you haven’t been paying attention." UCEC is moving rapidly ahead, never content to relax and pat ourselves on the back.
Last January, UCEC kicked off the New Year with a new website. This year, we’re jumping into 2017 with an animated ad on Control Engineering's website. We’re excited to have a presence on the digital version of the popular magazine.
We’ve spent resources and effort in the past two years to upgrade our shop technology. From wire stripping and cutting machines to our advanced CNC machine, bringing panel shop technology into the 21st century is part of our mission. And with technology upgrades comes improved efficiency and even more consistent quality for our customers.
A great new piece of technology has joined the shop earlier in the month: a Schleuniger wire stripping and cutting machine. Made of three components, the new tech allows us to improve our wire consistency and greatly increase efficiency.