By Mark Inboden
I would expect that anyone who has rented a car while traveling has experienced the good, the bad and the ugly. I know that I have ended up in endless lines because I signed up for a “great rate” that shortened my vacation by waiting in the car rental line. I have also had the pleasure of waiting in shuttles that needed to wait on others before they could take me to my car. I have had several close calls missing a flight because the return line was so long. At some point in time, I asked myself, “What do I really value and what company can give me this?”
I answered the question above by valuing my time more than anything else. I have now settled with a major player that has been exceeding my rental car expectations for the last several years. I wanted to reserve my car ahead of time. I wanted no paperwork or waiting at a rental counter to get my vehicle. I wanted to return it and not have to wait for paperwork. I was willing to pay more for a better experience...my experience, not theirs.
Upon arrival at my destination last week, I received a text telling me where my car was located. I spotted the aisle, found the car, loaded my luggage and drove to the exit. I gave the attendant my driver's license, and one minute later, I was on my way. Total time was less than 10 minutes ( most of the time was spent inspecting the outside of the car for any existing damage and then setting my mirrors, etc.) Upon my return, the attendant checked the fuel level while I unloaded the trunk, scanned a barcode and told me that my receipt was sent via email. That process took two to three minutes.
What does this have to do with control panels? UCEC is an expert in delivering this same type of experience to our customers. We know customers come to us for an experience they can count on. We deliver a quality panel, at a fair price, in a timeframe that fits our customers' needs. We share these values and want our customers to say, “It is super easy to do business with you” and say it every time they are here!
Mark is CEO and President of UCEC.
More Leadership Stories for You
Our team has combined decades of experience building electrical control panels for clients in Colorado and around the world. And they have a lot to say about UCEC's high level of craftsmanship and dedication to well-made panels offered at a great price. Below, we've compiled some memorable quotes from our Management Team.
Some of us love change and others loathe it. But if you’re in the panel business, you’ll see plenty of change over the years. I certainly have.
I have never viewed UCEC as a “one-stop shop." Simply put, we build the best control panels, period.
It's our pleasure to regularly give our blog readers a glimpse into our hard-working Management Team here at UCEC. Led by our officers Mark Inboden, President and CEO, and Evan Coulter, VP of Business Operations, the team also is made up of: John Beattie, Operations Manager for Production; Terry Engledow, Technical Support Manager; Zach Fothergill, Operations Support Manager; Garrod Massey, Operations Support Manager; and Paula Zangari, Project Coordinator.
I just got back from a golf trip to one of my favorite destinations on earth...Bandon Dunes in Oregon. My good friend Evan and I played five rounds in 2½ days. The weather was really good for the Oregon coast in the middle of April, except for one round.
Editor's Note: You may have seen the post, "5 More Questions with Mark Inboden" earlier this year. We thought it was time to ask Evan Coulter, VP of Business Operations, five questions of his own. Thanks, Evan, for your insights and answers.
UCEC is a proud Colorado company. The company was born here and it’s going to stay here. The famous “spirit of the West” is present in our employees: we are hardworking, adventurous and resourceful.
Our VP of Business Operations, Evan Coulter, is a busy man. But he's not too busy to share some of his thoughts on life, business and pumpkin spice lattes on the UCEC blog. Below, we've compiled a collection of Evan's best posts for your enjoyment.
Our CEO and President Mark Inboden was recently featured in a video for the The Alternative Board (TAB). TAB brings business owners and leaders from non-competing industries in Denver, Lakewood, Wheat Ridge, Arvada, Golden and Evergreen together in a group setting – similar to a board of directors.
Change is constant at UCEC. So much so, we have a saying here: “No change, no happy.” We expect change constantly, whether it’s a request from a customer or a tweak we want to make to a project. Perhaps a requested part is now obsolete. Or perhaps the customer wants to use a different part than planned. Construction changes happen, too, in far-off places, and that affects our plans. All of these changes need to be noted in a “living” document that everyone can access.