The panel industry is changing, although it can be hard for the outside observer to see this change. One of the best things we do to be ready for the future here at UCEC is to stay up-to-date on the newest developments in electrical engineering, controls and industrial automation.
We all know what good customer service feels like, sounds like and acts like. Good customer service can’t be faked. It’s that great feeling when you walk away from a transaction with a business and think: “That company values me and my business. They took good care of me and helped me with what I needed.”
Staffing our shop is an important job here at UCEC. We want to have fully-trained expert craftsmen and craftswomen ready to go for our upcoming projects. At the same time, we need to make sure that today’s electrical control panel projects are fully staffed. We can’t under-hire or over-hire. We don’t hire for peaks and valleys—we want to employ people who want a career, not a job.
What does the UCEC customer of the future look like? One things is sure: they are getting younger! From newly minted engineers to mid-career engineers to factory management teams, our median customer age is skewing downward.
We’re kicking off a new blog series today called “UCEC: Future Ready.” You’ll hear from six of us on the Executive and Management teams about how UCEC is positioned for the years ahead. Of course, no company can predict the future, but we approach future planning very seriously and consider multiple business aspects with careful diligence.
Last Saturday morning as I waited in the lobby of my hotel in California, something very small moving on the floor caught my eye. It was an ant, and the ant seemed to be “trapped” on a 12-inch-square light-colored tile.
There are seven people on our Quoting Team, and between us, we have 140 years of experience! That’s a lot of panels over the years. Even with all of this experience, when a quote comes into UCEC, we approach it like a team. We know our customers need their quotes back quickly.